Starbucks CEO Wants 'Unconscious Bias' Training For Employees

The incident is a major blow to Starbucks' image, since the company has promoted its coffee shops as neighborhood hangouts where anyone is welcome.

The men explained they were waiting for a friend, who happened to be white and is seen having arrived in the video and questioning why officers would handcuff and arrest them.

In a new Facebook clip posted Monday (April 16), Johnson took personal responsibility for the mismanagement and practice which resulted in the arrest.

Seattle-based Starbucks had posted a statement on Twitter over the weekend about the arrests, followed by an apology from Johnson. The company said it hopes the meeting will come off this week while Johnson was addressing the backlash the arrest has generated. "And that the incident that escalated and the outcome from it was reprehensible". "I think that we should reserve our right to stop spending our money places that don't respect us equally", the King told TMZ outside of LAX on April. 16.

"Who is the manager going to call and say, 'Please leave?'" she asked. "We're in Starbucks. How is this considered trespassing?' The cops said the two men were not paying customers and thus were trespassing", Saahene said.

Ross defended his officers' actions, saying the men refused to leave after several requests by the responding officers.

After the arrest, the police were also being criticized for their handling of the situation.

In this case, "none of that existed", he said. Johnson said that "what happened to those two gentlemen was wrong".

Rosalind Brewer, Starbucks' chief operating officer, reiterated the call for unconscious bias training among store managers in a morning interview with NPR and called the incident a "teachable moment for all of us".

I'm really confused about whom to believe here. Regretfully, our practices and training led to a bad outcome - the basis for the call to the Philadelphia police department was wrong.

Now, today I've been on the phone-with the mayor, with the police commissioner, and other leaders in the community. "For that, I personally apologize to the two gentlemen that visited our store". And you have my commitment: We will address this.

Johnson's statement, however, is unlikely to make things better for the company.

Starbucks has been roasted for trouble brewing last Thursday involving two Black men arrested for allegedly trespassing by sitting in a Philadelphia store without placing an order. Will Tip's call for a boycott have the desired results?

Message to the @Starbucks in Philadelphia....

On Sunday he tweeted "Our city is shining bright like a diamond right now".

The two men, who have chosen to remain anonymous, did "everything right" in a situation in which they were targeted and harassed for doing something people do in restaurants, bars, etc. every day. But I have since broken away from my Starbucks jones, because I do not like the idea of being addicted to a particular drink- or anything else for that matter.

Prior to the apology from Johnson on Saturday, the company had released an initial apology through its Twitter Inc (NYSE:TWTR) account.

We apologize to the two individuals and our customers for what took place at our Philadelphia store on Thursday.

  • Zachary Reyes