Oculus Rift Headsets Stop Working Because Of Expired Security Certificate

Yesterday Oculus Rift owners over the world experienced an issue that prevented them from starting up their VR headset. Oculus has provided the steps though, so here's how to fix Oculus Rift's "Can't Reach Oculus Runtime Service" error. Apparently, a security certificate that Oculus uses to ensure that players are receiving updates from them had lapsed.

Oculus acknowledged the problem on Wednesday, but said that providing an update that would fix the problem was hard because the expired certificate would prevent users from installing the update. This was the first time Rift outpaced Vive in the monthly survey. Those jonesing for the fix will need to manually download and install this patch. He further added that all those who were impacted by the downtime will be given Oculus store credit and that more details about this compensation will be provided soon. This may also require that you temporarily disable your anti-virus software, so be sure to turn it back on when you're done. Open it, select "Repair" and it will install the latest version on your PC.

We'll update this story as more information is made available. If you have an Oculus Rift and still haven't managed to get it working again, there are instructions regarding how to do so here on Oculus's website.

This is clearly a big oversight, but Oculus is not ready to say definitively when the issue will be fixed. Reddit user Secoif stated, "Today Oculus chose to update and it never seemed to restart itself, now on manual start I'm getting the above error".

Go to https://www.oculus.com/setup. The Steam Hardware & Software Survey for February 2018 revealed that 47% of the respondents were using the Oculus Rift, whereas 45% were using an HTC Vive.

  • Carolyn Briggs