Tesco home deliveries cancelled after massive IT failure

Furious customers flooded Twitter and Facebook with complaints about the system outage which allegedly affected up to 10 per cent of orders.

Thousands of customers using supermarket retailer Tesco's online home delivery service have had their orders canceled due to what seems to be a systems bug or glitch.

"We're working hard to resolve the problem as quickly as possible".

"We're now experiencing an IT issue which is affecting some Grocery Home Shopping orders".

In the meantime dozens of customers took to social media to complain they could not log on to their accounts.

Tesco is not yet sure on what caused its systems to go down but has stated that the problem is within its picking division.

Tesco Ireland has confirmed that stores in Ireland are not affected by this issue and are fulfilling all grocery home deliveries as normal.

Those affected by the glitch - which started on Tuesday morning - were told to reschedule their deliveries and are being offered a £10 voucher as compensation.

Through a partnership with robotic delivery vehicles manufacturer Starship Technologies, Tesco is planning to roll out the robot delivery service on a larger scale.

A post on its Twitter account said: "We apologise customers are now unable to access online banking".

Jason Shorrock, vice president, retail strategy EMEA at JDA, says that the problems Tesco faced yesterday prove that retailers must be mindful of their customers' lack of patience with problems with online orders.

  • Zachary Reyes