BA restores full operations at London airports after IT outage
- Author: Zachary Reyes Jun 10, 2017,
Jun 10, 2017, 7:39
The airline said its IT systems are "back up and running" and it was operating a full schedule on Tuesday but apologised to those who had not been reunited with their bags.
A BA spokesman said: "We are very sorry for the frustration customers are experiencing and understand the difficulties they are facing".
Passengers were asked to contact BA to locate their luggage, after many were forced to leave Heathrow without claiming their bags in chaotic scenes that saw queues snaking out of the airports.
Robin Byde, an analyst at Cantor Fitzgerald, said the hit could run to £100m accounting for "compensation, refunds or rebooked flights, additional staffing and related costs, system recovery costs, and passengers choosing another carrier". "BA in 2016 made hundreds of dedicated and loyal IT staff redundant and outsourced the work to India".
In a statement the airline said that a full schedule of flights was running from Gatwick and they meant to operate a full long-haul schedule and a "high proportion" of its short-haul programme at Heathrow.
Iberia and Air Nostrum, which like BA are part of the broader International Airlines Group and share some data, cancelled over 320 flights Monday.
Other airlines were also lower, with Ryanair almost 1% lower after its full-year results revealed further cuts to fares, and easyJet more than 1% down.
The company's chief executive Alex Cruz earlier held responsible a power surge for the disorder which affected 75,000 people.
Flightright.com estimated that British Airways would have to pay around 61 million euros ($68 million) in compensation under European Union rules.
Mr Cruz said that 75,000 passengers had been affected by the failure.
She suggested that passengers should use the World Tracer facility on the ba.com website to facilitate this process.
"Once the disruption is over, we will carry out an exhaustive investigation into what caused this incident, and take measures to ensure it never happens again", Cruz said.
British Airways said it would investigate the failure, take steps to stop it reoccurring and was working to return bags to all passengers.
BA said it was making "good progress" in recovering from the glitch.