British Airways commits to ensuring that IT failure does not occur again
- Author: Zachary Reyes Jun 07, 2017,
Jun 07, 2017, 14:04
He has claimed the flight disruption had nothing to do with cutting costs, telling BBC News that a power surge, had "only lasted a few minutes", and that the back-up system had not worked properly.
Meanwhile, BA chief executive and chairman Alex Cruz turned to YouTube to assure customers, saying it was "doing our very best".
Travelers on British Airways faced a third day of delays and cancellations Monday, though most long-haul services were resumed, after a colossal IT failure over the weekend caused chaos for thousands of passengers.
Monday will be similar, with BA expecting to operate a full Gatwick schedule, and worldwide flights at Heathrow.
BA canceled all flights from Heathrow and Gatwick on Saturday after the IT outage, which it blamed on a power-supply problem.
This morning, the airline said: "Our IT systems are now back up and running and we will be operating a full flight schedule at Heathrow and Gatwick".
BA is liable to reimburse thousands of passengers for refreshments and hotel expenses, and travel industry commentators have suggested the cost to the company - part of Europe's largest airline group IAG - could run in to tens of millions of pounds.
Heathrow Airport recommended passengers not leave home unless they rebooked their flights.
The impact of the incident, which began on Saturday, continued with a third day of disruption on Monday, a national holiday in the UK.
The unions had blamed the airline's decision past year to outsource IT jobs to India for the mass disruptions.
Many have had their flights cancelled, have been separated from their luggage or are now stranded overseas as the airline struggles to recover from Saturday's incident.
The passengers were stranded at the two London airports, and some lost their luggage in the commotion. Mr. Cruz on Saturday said those efforts also had been hobbled, though, by the computer outage.
BA said there was no evidence hackers had played any role in the outage, and denied claims by the union GMB that the problem may have been linked to the company outsourcing its IT work.
However, the airline admitted a "significant number of customers" are still without their luggage following the disruption which began on Saturday and affected 75,000 passengers. The airline also said that most long-haul flights due to land in London on Sunday were expected to arrive as normal.