British Airways doesn't blame Indian firm for flight disruption
- Author: Zachary Reyes Jun 06, 2017,
Jun 06, 2017, 15:35
British Airways has managed to restore some of its services at two major London airports - Heathrow and Gatwick - following a global blackout of the company's IT system that caused significant delays.
In a statement, BA said its IT systems were moving "closer to full operational capacity", and chief executive Alex Cruz has posted videos on Twitter apologising for what he called a "horrible time for passengers".
A third day of disruption lies ahead as both Heathrow and Gatwick have warned Bank Holiday travellers they should check the status of their flights before travelling to the airports where scenes of chaos unfolded over the weekend.
The issue started on the weekend when all flights from Heathrow and Gatwick, some of the busiest airports in Europe, were canceled.
"We believe the root cause was a power supply issue", said Cruz, adding that IT teams were working "tirelessly" to fix the problems. "Many of you have been stuck in long queues whilst you waited for information", he said.
Iberia and Air Nostrum, which like BA are part of the broader International Airlines Group and share some data, cancelled over 320 flights Monday.
Mr Cruz said the airline was "committed" to following all compensation rules. The GMB trade union said the disruption "could have all been avoided" if BA had not cut hundreds of IT jobs in Britain and transferred the work to India.
Passengers scheduled to travel on flights on Monday have been told they can get a refund for their ticket, even if is scheduled to run, as have those expecting to get short-haul flights on Tuesday.
According to The Guardian, British Airways could face a bill of at least 100 million pounds in compensation, additional customer care and lost business resulting from the incident.
British Airways (BA) said it would take steps to ensure there was no repeat of a computer system failure that stranded 75,000 passengers over a holiday weekend and turned into a public relations disaster.
Experts predict the knock-on effect on the BA could continue for several days.
London-bound long-haul flights are expected to land on schedule Sunday, it said, but the airline advised customers not to come to the airports "unless you have a confirmed booking for travel".
The union for aviation workers in the United Kingdom on Sunday blamed the airline's decision previous year of outsourcing IT jobs to India as causing the disruptions.
British Airways' planes were unable to take off from Heathrow and Gatwick airports amid the outage. Disruptions continued on Monday too, but flights resumed after mid-day as per Indian Standard Time.