British Airways latest: Flight delays enter third day after IT meltdown
- Author: Zachary Reyes Jun 04, 2017,
Jun 04, 2017, 0:58
BA said Heathrow was still expected to be congested on Monday and urged travellers not to go to the airport unless they had a confirmed booking for a flight that was operating.
The airline said it meant to run a full schedule at Gatwick on Sunday and to operate a full long-haul schedule and a " high proportion" of its short-haul programme at Heathrow.
BA's chief executive Alex Cruz has posted videos on social media apologising for what he called a "horrible time for passengers", but has also tweeted that he will not be resigning over the issue.
At this stage we know there was an exceptional power surge that collapsed our IT systems, bringing down all our flight, baggage and customer communication systems.
However, Cruz rejected the union criticism, saying, "They've all been local issues around a local data center, which has been managed and fixed by local resources".
It says passengers should check the status of flights before travelling.
Meanwhile, Gatwick airport tweeted: "Today, Monday 29th May, British Airways are planning to operate a near normal schedule at Gatwick, following the British Airways IT system failure".
Southwest Airlines canceled more than 1,500 flights following a system failure in July.
Cruz's denial follows reports he adopted a "slash and burn" management style, which involved cutting 700 jobs in the United Kingdom and outsourcing BA's IT systems to India.
Earlier, he told Sky News that there is "no evidence that there was a cyberattack", and no customer data was compromised.
All flights from Gatwick Sunday and about one third from Heathrow, mostly short-haul flights, were cancelled.
"We are extremely sorry for the inconvenience this is causing our customers during this busy holiday period", British Airways said in a statement on Saturday.
The airline cancelled 13 short-haul flights at Heathrow on Monday.
British Airways pledged to reunite bags with irked customers - though it cautioned it may take some time.
Cruz apologized in a video statement, saying: "I know this has been a awful time for customers".
The passengers were stranded at the two London airports, and some lost their luggage in the commotion.
Experts predict the knock-on effect could continue for several days and BA is facing huge compensation costs, with reports suggesting the bill could top £100 million.
The Sun newspaper, quoting one source close to the airline said the problems could have been limited had IT staff outsourced to India known how to get its back-up system online quickly.
There were no cancellations at Gatwick but some passengers experienced delays.
He denied that the IT failure was due to technical staff being outsourced from the United Kingdom to India.