British Airways returns to normal schedule after IT crash
- Author: Zachary Reyes Jun 03, 2017,
Jun 03, 2017, 16:05
A BA spokesman said: "We are very sorry for the frustration customers are experiencing and understand the difficulties they are facing".
As some BA passengers were still waiting to be reunited with their luggage, the airline said its systems were "back up and running" after the chaos.
A passenger looks at a British Airway flight at John F. Kennedy (JFK) worldwide airport in NY, on May 27, 2017.
The problems continued well into the weekend, with a backlog of passengers hoping to catch their rescheduled flights still delayed yesterday.
The cause was a power failure, Cruz said, adding that BA had "no evidence of a cyber attack".
Read their stories in Tuesday's JEP.
The airline boss denied claims from the GMB union the problems were down to BA cutting "hundreds of dedicated and loyal" IT staff and contracting the work out to India to save money.
Heathrow has warned its travellers as the airport expects further delays and cancellations of British Airways services. It posted a video of chief executive Alex Cruz on Twitter who apologised and admitted it had been a "horrible time for our customers".
Bott & Co said to LondonLovesBusiness: "Using the Bott & Co calculator database, which has a record of every single scheduled flight, we can see that there are approximately 800 BA flights per day leaving Heathrow and Gatwick, estimating that this could cost BA up to £150m".
British Airways said Monday that around 75,000 passengers had flights canceled Saturday and Sunday, although most eventually made it to their destinations. Deutsche Bank analysts estimated that the airline would have to pay around 47 million euros to passengers, while the cost to restore the airline's network could be as much as 15 million euros.
"During Saturday's IT outage we were unable to move customers' bookings as planned", said the spokesperson. However, British Airways blamed the "knock-on effects of Saturday's disruption" for the lack of short-haul flight commencement from Heathrow. In a statement, Cruz hinted the process to rebuild trust would be a long one: "Once the disruption is over, we will carry out an exhaustive investigation into what caused this incident, and take measures to ensure it never happens again".
IAG shares plunge amid fears for airline's reputation after IT failure stranded 75,000 passengers on busy holiday weekend, The Guardian reported.
The IT outage had a knock-on effect on BA services around the world, while passengers who did get onto flights from the United Kingdom reported arriving without luggage.
Mr Cruz said the outsourcing of jobs was not to blame for the "catastrophic" IT failure.