British Airways hoping to operate 'near-normal' schedule amid backlog

British Airways canceled all departures there and at nearby Gatwick Airport.

The problem has been caused by a worldwide systems failure, believed to have been caused by a power supply issue, which caused chaos in the London terminals on Saturday.

In response to tweets from travelers, it said that it was experiencing a "global system outage" which was affecting its website, online check-in, contact centers and baggage tracing.

With some BA services already cancelled this morning, both BA and Heathrow warned passengers not to come to the airport without a confirmed booking for a flight today.

In Vancouver, the airport announced flights BA 84, which was set to depart YVR at 8:55 p.m. Saturday for Heathrow, and BA 85, which was scheduled to land at YVR at 5:50 p.m. Saturday from Heathrow, had both been cancelled as a result.

"This meant I couldn't go through security, and by the time I'd gone back and forth to various customer service desks, the flight had closed", he said.

"We are extremely sorry for the inconvenience this is causing our customers during this busy holiday period".

LONDON (AP) - British Airways says it's continuing to work hard to resume a normal flight schedule at two London airports a day after a global IT failure crippled its services.

The GMB union said BA laid off hundreds of IT staff past year and outsourced the work to India and blamed cost cutting for the travel chaos.

Speaking from the airline's operations centre near Heathrow, the chief exec said: "Today we have experienced a major IT system failure that is causing very severe disruption to our flight operations worldwide".

Earlier, passengers at Heathrow reported long lines at check-in counters and flight delays.

A Heathrow spokesman said: "Because of the disruption yesterday, some passengers have had to leave Heathrow without their bags".

We would advise customers travelling across the Bank Holiday weekend to continue checking the status of their flight on our website, ba.com before coming to the airport.

"We will be updating the situation via the media regularly throughout the day". But he said there would still be delays, as well as some canceled short-haul flights.

There were more than 30 BA cancellations at Heathrow by 9am on Sunday and delays of around 30 minutes to their flights from Gatwick.

Terminals at Heathrow and Gatwick became jammed with angry passengers, with confused BA staff unable to help as they had no access to their computers.

  • Salvatore Jensen