Global computer outage grounds BA flights
- Author: Zachary Reyes Jun 02, 2017,
Jun 02, 2017, 23:14
BA resumed some flights from Britain's two biggest airports on Sunday after a global computer system failure sowed chaos, grounding planes and leaving thousands of passengers queuing for hours.
The disruption came during a busy holiday weekend when thousands of Britons are travelling.
In addition to the aftermath of the BA meltdown, European air travellers have the added inconvenience of a strike by Italian air traffic controllers and some Alitalia staff on Sunday.
It's a holiday weekend, but British Airways passengers aren't getting the relaxing time off that they'd hoped for. Officials said they believe it was a power supply issue and do not believe it was a cyberattack.
He apologised again for the "horrible time" and "very trying experiences" customers have been through.
Customers should not travel to the airport today unless they have already rebooked onto another flight.
British Airways has suffered other IT glitches recently, leading to severe delays for passengers in July and September past year. "No way we'll make our Vegas flight", wrote one passenger David Raine wrote on Twitter. The four biggest USA carriers - American, Delta, United, and Southwest - have all suffered similar outages in the last few years, which led to thousands of delayed and cancelled flights on top of millions in lost revenue.
The airline said it was working to restore services out of Heathrow and Gatwick beginning Sunday, although some disruptions are expected.
Have you been caught up in the Gatwick flight chaos? Both airports - major hubs for worldwide travel - are overflowing with stranded, frustrated passengers. On Saturday alone, more than a 1,000 flights were impacted by the outage, The Guardian reported.
"Naturally", says the CEO, "many customers have tried to find out more information from our contact centres, but these centres are also hampered by the IT issues".
While other airlines have been hit by computer problems, the scale and length of BA's troubles were unusual.
Several travellers at Heathrow told the Press Association they were not told their flights were cancelled until more than an hour after the airline put out a press statement announcing the decision.
"For instance, if you have only been delayed slightly, you may not be entitled to compensation", the CAA says.