British Airways flights return to skies, but reputation takes a hit
- Author: Zachary Reyes Jun 02, 2017,
Jun 02, 2017, 23:06
Images of stranded passengers curled up under blankets on the floor or slumped on luggage trolleys were featured prominently online and in newspapers.
The airline has also said it will meet its obligations under passenger-rights regulations.
The IT troubles had led to no compromise of any passenger data or any concerns about access to the terror watchlist for flights, Mr Cruz said.
"I recognise the considerable disruption and problems it cost for all those individuals who had been hoping to get away for their holiday and for their break and found themselves stuck in airports and unable to travel, and I think we all feel for those people".
Cruz said BA, part of Europe's largest airline group IAG, planned to fly all its long haul services from Heathrow on Sunday, although there would be delays due to the knock on impact from Saturday's disruption and some short haul flights would be canceled.
Thousands of BA passengers worldwide are still without their bags and have been bombarding the airline's lost luggage phone lines, website and social media feeds.
Gatwick and Heathrow also told passengers not to travel to the airports unless they were rebooked on other flights.
In a statement, BA said: "Our IT systems are back up and running and our operation continues to run as planned today with a full flight schedule at Heathrow and Gatwick".
The widespread disruption continued on Sunday, and also forced some flights into the United Kingdom to be cancelled.
Travellers getting away for half-term breaks were stranded at airports over the bank holiday weekend and have been forced to start their holidays without their baggage.
At the same time, the bank said that it did not expect the incident to cause long-term damage to the airline. That does not include the cost of reimbursing customers for hotel stays. The failure comes at a hard time for the airline, which has faced mounting criticism for scaling back on economy flights in an attempt to compete with its low cost rivals. It is a global outage, the company said. Many of them had to spend the night in the terminals. Data from flight tracker FlightAware.com showed BA΄s sister airlines in Spain, Iberia and Air Nostrum, cancelled more than 320 flights on Monday.
However, BA has not detailed the nature of the power supply issue behind IT problems on one of the busiest weekends of the year, nor explained why backup systems weren't in place to prevent such a major outage happening.