Passengers face more disruption at Heathrow following BA glitch
- Author: Zachary Reyes Jun 01, 2017,
Jun 01, 2017, 16:16
British Airways is resuming departures from London's Heathrow and Gatwick airports on Sunday, following the cancellation of flights on Saturday due to a worldwide computer outage that struck at the start of a busy holiday weekend.
This morning, the airline said: "Our IT systems are now back up and running and we will be operating a full flight schedule at Heathrow and Gatwick".
British Airways cancelled outgoing flights from Heathrow and Gatwick airports on Saturday after its IT systems failed across the world.
BA chief executive and chairman Alex Cruz denied this yesterday and promised a full investigation into the failure that affected 75,000 passengers.
British Airways said all flights should operate at Gatwick Airport, south of the capital, where services also were affected when computer systems were knocked offline.
The outage came amid a busy travel weekend, as Monday is a holiday in both the United Kingdom and the United States.
Cruz said he was "profusely sorry" to the thousands of passengers still stranded at airports worldwide and claimed around two thirds of passengers will have reached their destination by the end of today.
The Sun newspaper, quoting one source close to the airline said the problems could have been limited had IT staff outsourced to India known how to get its back-up system online quickly.
Under EU law customers whose flights were delayed or cancelled are entitled to assistance and compensation, if the disruption was within the airline's control.
The GMB trade union had said the disruption "could have all been avoided" if BA had not cut hundreds of IT jobs in Britain and transferred the work to India.
"This is a PR nightmare and a huge inconvenience for passengers, but the market nearly doesn't care about events like this, it's likely it will be treated as one off", Furlong said.
The airline was not yet in a position to give a prognosis for May 30's services, she said.
Passengers on flights that were canceled were told to use the website of BA to rebook.
According to The Guardian, British Airways could face a bill of at least 100 million pounds in compensation, additional customer care and lost business resulting from the incident.
Last year, BA reported an operating profit before exceptional items of £1.47 billion (Dh6.94bn), up 16.5 per cent over the previous year at £1.26bn.
The airline earlier said that it does not have "a complete picture" of what caused the catastrophic IT outage that took down its systems in 170 airports across 70 different countries. The airline has said there is no evidence of a cyber-attack. These can amount to €600 ($670) per passenger and the airline has also had to pay for refreshments and other expenses for tens of thousands of passengers stranded at airports.