British Airways CEO says outsourcing not to blame for IT failure

Shares in International Consolidated Airlines Group (IAG) dropped sharply after London market's opened after a long weekend where the meltdown of British Airways' computer systems left 75,000 holidaymakers stranded in airports and the airline facing a chunky compensation bill.

Backup systems that should have kicked in also failed, he said, adding that there was no evidence of a cyber attack and "there has been no corruption or any compromise of any customer data".

A passenger looks at a British Airway flight at John F. Kennedy (JFK) global airport in NY, on May 27, 2017. BA said it was launching a thorough investigation to understand what happened and make sure there was no repeat. "We're not going to engage in speculation at the moment", she added.

The embattled Chief Executive of the British Airways Alex Cruz on Monday ruled out resigning over the crippling flight disruption and maintained that the computer glitch had nothing to do with cutting costs or outsourcing IT services to India. BA have declined to give any further details about the cause of the surge or where the back-up systems are located.

Scottish and Southern Electricity Networks, which manages the electricity distribution network in Harmondsworth just north of Heathrow airport, said its network in the area was running as normal on Saturday morning.

Thousands of passengers were stranded by the It failure.

"The power surge that BA are referring to could have taken place at the customer side of the meter".

"The idea that in 2017 an airline can be brought to its knees for three days because of a simple power issue is extraordinary."

A spokeswoman for BA could not immediately detail the exact number of flights canceled on Saturday.

"Our IT teams are working tirelessly to fix the problems".

"We know what happened, we are investigating why it happened". The airline asked travellers to desist from coming to the airports.

The outage, which BA blamed on a "power supply issue", led to the cancellation of all its flights from both Heathrow and Gatwick on Saturday, with dozens more flights cancelled on Sunday.

But they said that IAG's management has been investing in renewing its IT systems, and expected customers to return to BA quickly as the incident was a "one-off". That's what most businesses would do.

"We don't take social media seriously but we do take IT very seriously and that is why we've never had an outage".

BA was accused of greed after the GMB union suggested the disruption could have been prevented if the beleaguered airline had not cut "hundreds of dedicated and loyal" IT staff and contracted the work to India a year ago.

The challenge was keeping the entire system correctly configured.

  • Zachary Reyes