BA struggles to reunite passengers and luggage

The airline said it was working to get reunite passengers with their luggage after many items were left at Heathrow over the weekend, although staff on Twitter warned this "could take some time".

He said the failure affected "all the operating of our systems - baggage, operations, power processing".

"We know there are still significant numbers of customers who are yet to receive their luggage".

What is known is that recently appointed Chief Executive - the Spanish born Alex Cruz - has simply apologised to customers for the problem and thanked them for their patience saying "I know this has been a frightful time for customers".

He instead cited a "power surge" around 9.30am on Saturday (Shenzhen: 002291.SZ - news) morning for the "catastrophic effect" on all of BA's systems.

This led to BA cancelling all operations from London Heathrow and London Gatwick on Saturday with passengers unable to use the company's website plus disruption to their call centres.

Ireland's Ryanair was quick to seize on the marketing opportunity, tweeting "Should have flown Ryanair" with a picture of the "Computer says no" sketch from the TV series "Little Britain" to poke fun at BA.

BA's chief executive denied the outsourcing of jobs had caused the IT failure.

The company faces a compensation bill for accommodation and food of up to 100 million pounds (115 million euros, Dollars 128 million).

In February IAG reported its annual operating profit rose 8.6 percent to 2.5 billion euros and said its British Airways transatlantic business, based at Heathrow, had held up well compared with Europe's highly competitive budget market.

"There was a power surge and there was a back-up system which did not work at that particular point in time", Cruz told the BBC.

The British union GMB linked the IT problems directly to the company's decision to cut IT staff previous year.

"In 2016 BA made hundreds of dedicated and loyal IT staff redundant and outsourced the work to India".

"Although cost cutting has been good for the share price in the previous year, it will come back to bite IAG if it stops them from doing what they are supposed to do: Fly passengers to their destinations", Brooks said.

"We have no evidence whatsoever that there was any cyber-attack of any sort".

Cruz also said he is "profusely apologetic" over the incident and said he will not resign. After having their replacement flight canceled on Sunday, they were given the opportunity to catch a flight tomorrow - if they pay £800 to upgrade to premium economy, which are the only seats available.

Airline operations continued to recover on Monday, and today so far FlightAware reports that only one British Airways flight has been cancelled, though more than a hundred are already delayed.

  • Zachary Reyes