Disruption To British Airways Flights Continues Monday
- Author: Zachary Reyes May 31, 2017,
May 31, 2017, 10:28
British Airways (BA) said it would take steps to ensure there was no repeat of a computer system failure that stranded 75,000 passengers over a holiday weekend and turned into a public relations disaster.
The airline said it expected to operate 95% of its planned schedule, though some short-haul flights would be canceled.
A spokesman said staff were "continuing to give passengers free water and snacks".
In a statement released on Sunday, chief executive Alex Cruz said: "I know this has been a terrible time for customers".
Until now, Mr Cruz had only posted videos on Twitter apologising for what he called a "horrible time for passengers", the report noted.
British Airways had earlier said it plans to resume most of its flights out of Heathrow and Gatwick airports on Sunday, following major IT system disruption that had grounded planes on Saturday.
"At this stage we are aiming to operate a near-normal schedule of flights from Gatwick and the majority of our Heathrow services", it said in a statement.
Data from flight tracker FlightAware.com showed BA's sister airlines in Spain, Iberia and Air Nostrum, cancelled over 320 flights on Monday, a bank holiday in the United Kingdom that sees a high level of air travel.
The IT failure was caused by a short but catastrophic power surge at 9.30am on Saturday that affected the company's messaging system, he said, and the backup system failed to work properly.
Full refunds will be given to customers who decide they no longer wish to travel, Cruz said.
Cruz added BA would fully honour passengers' compensation rights, as set out under European Union regulations for delayed and cancelled flights.
The GMB union claims that the problems could have been avoided if British Airways hadn't outsourced its IT work to India in 2016.
What does British Airways have to say? Many complained about a lack of information from the airline.
The airline's IT teams are working "tirelessly" to fix the problems, said Cruz.
"On behalf of all of us at British Airways, I want to apolgise for the fact that you've had to go through these very trying circumstances and to thank you for your patience and for your understanding".
Most people were being rebooked on Sunday flights, he said, but by then, he'd already have missed his match.
Many passengers were left with no choice but to leave their bags behind and sleep in the airport not long after both incoming and outgoing flights had been canceled.
According to The Guardian, British Airways could face a bill of at least 100 million pounds in compensation, additional customer care and lost business resulting from the incident.
Last year, BA reported an operating profit before exceptional items of £1.47 billion (Dh6.94bn), up 16.5 per cent over the previous year at £1.26bn.