BA aims to restore normal flight service after IT failure

A global computer outage struck British Airways' systems early Saturday, at the beginning of a busy holiday weekend in both the United States and the United Kingdom, forcing the airline to cancel all flights leaving both London Gatwick and London Heathrow airports.

British Airways said it will operate the majority of its flights on Sunday, as the airline recovers from Saturday's major IT system failure.

The airline said there was no evidence that the breakdown had been caused by a cyber attack.

We are continuing to work hard to restore all of our IT systems.

The airline said earlier on Sunday it was hoping to operate a "near-normal schedule" and apologised for the disruption.

Customers should not travel to the airport today unless they have already rebooked onto another flight.

"If you are due to fly to/from Heathrow or Gatwick on Sunday May 28 or Monday May 29 and no longer wish to travel, even if your flight is still operating, you can rebook to travel up to and including June 10", it said.

She said passengers had been told they could not transfer to other flights because 'they can't bring up our details'.

BA were unable to say how many flights would be cancelled on Sunday or how long the disruption is likely to continue for.

BA said it would try to get affected customers onto the next available flight although the re-booking process was being hindered by the system problems.

"We have experienced a major IT system failure that is causing very severe disruption to our flight operations worldwide", BA said.

The airline said terminals at Heathrow and Gatwick had become congested because of the IT failure and all BA flights scheduled before 1700 GMT had been cancelled.

Travellers stranded wait at Heathrow Airport Terminal 5 after British Airways flights where cancelled at Heathrow Airport in west London on May 27, 2017.

BA chief executive Alex Cruz has said the airline is "extremely sorry" for the "huge inconvenience" suffered by customers, especially families with plans for half-term holidays.

One passenger, Julie Adie, wrote that she had been stuck on the runway for an hour without an offer of drinks.

Passengers were asked to contact the airline in order to locate their luggage, after many were forced to leave Heathrow without claiming their bags.

He said passengers on planes that had landed at Heathrow were unable to get off because there was nowhere to park.

  • Zachary Reyes