British Airways to restart flights after IT system failure
- Author: Zachary Reyes May 29, 2017,
May 29, 2017, 16:02
When asked about the disruption at Heathrow, a BA spokeswoman said: "We appreciate that this is a very trying and distressing experience for customers and we are doing everything we possibly can to get them away on their flights as soon as we can". Travellers also faced hold-ups at Gatwick, but no flights were cancelled. "Passengers of those flights (in India and London) have either been flown on other carriers, given hotel accommodation and the remaining will fly on Sunday flights", the official said.
Many passengers complained about a lack of information from the airline. Travellers also faced hold-ups at Gatwick, but no flights were cancelled.
In February IAG reported its annual operating profit rose 8.6 percent to 2.5 billion euros and said its British Airways transatlantic business, based at Heathrow, had held up well compared with Europe's highly competitive budget market.
"Following the major IT system failure experienced throughout Saturday, we are continuing to work hard to fully restore all of our global IT systems", the aviation major said in a statement.
BA cancelled flights from Heathrow and Gatwick Saturday, upending the travel plans of tens of thousands of people on a busy United Kingdom holiday weekend.
Around one quarter of Sunday's flights set to depart from London's key hub before 1.00 pm (1200 GMT) were cancelled as the airline battled to contain the "knock-on disruption" to schedules, with aircraft and crews out of position around the world.
British Airway's passengers wait in line to re-check into an American Airlines flight in John F. Kennedy (JFK) global airport in NY onSaturday.
"We are extremely sorry for the huge inconvenience this is causing our customers and we understand how frustrating this must be, especially for families hoping to get away on holiday".
On Saturday, British Airways CEO Alex Cruz posted a video on Twitter in which he said he believed the cause of the problem to be a power supply issue. "Those unable to fly will be offered a full refund", British Airways said in a statement Saturday.
It is already facing declining customer ratings following unpopular decisions made as it faces competition from low-priced airlines.
Flights were cancelled at both Heathrow and Gatwick yesterday, and while some departures from Gatwick have been delayed today, none have been cancelled yet.
While other airlines have been hit by computer problems, the scale and length of BA's troubles were unusual.
"The flight landed at 8.45 am on Sunday morning instead of 6.15 am at Muscat International Airport and took off at 10.45 am", according to Oman Airports Management Company (OAMC). Last month Germany's Lufthansa and Air France suffered a global system outage which prevented them from boarding passengers.