British Airways' flights slowly resume after computer meltdown
- Author: Salvatore Jensen May 29, 2017,
May 29, 2017, 16:28
An airline spokeswoman said, per Press Association: "We have operated a full schedule at Gatwick today on Sunday". At Heathrow, we operated virtually all our scheduled long-haul flights, though the knock-on effects of Saturday's disruption resulted in a reduced short-haul programme.
The company is operating more than 95% of its flights on Monday, with all of its Gatwick services and long-haul flights from Heathrow going ahead, the airline boss said.
"We are very sorry for the disruption and frustration customers are experiencing and thank them for their patience and understanding".
BA operates hundreds of flights from Heathrow and Gatwick on a typical day - and both are major hubs for worldwide travel.
The GMB said the disruption could have been prevented if the beleaguered airline had not cut "hundreds of dedicated and loyal" IT staff and contracted the work to India in 2016.
British Airways urged passengers without re-booked flights on Sunday to stay home and check the carrier's website for status updates before proceeding to airports.
BA passengers were hit with severe delays in July and September 2016 because of problems with the airline's online check-in systems. These include starting to charge for food on short haul flights previous year to cut costs.
The airline blamed the computer blackout on a "power supply issue" and said there was no evidence of it resulting from a cyber attack.
Heathrow, however, said it expected further delays and cancellations of BA flights.
The problems, which passengers said had affected flights across Britain, came on a particularly busy weekend with a public holiday on Monday and many children starting their school half-term breaks.
Most people were being rebooked on Sunday flights, he said, but by then, he'd already have missed his match.
Alex Cruz, BA chairman and CEO, apologised to customers in a video message on Twitter and said, "I know this has been a frightful time for customers".
Passengers stand with their luggage outside Terminal 5 at London's Heathrow airport after flights were canceled due to the airport suffering an IT systems failure, Saturday, May 27, 2017.
British Airways passengers are facing a third day of disruption amid claims the chaos could have been avoided if it had not been "greedy" and outsourced IT work to India.