Britain's Heathrow says BA still experiencing some disruptions
- Author: Zachary Reyes May 29, 2017,
May 29, 2017, 13:05
"At Heathrow, we operated virtually all our scheduled long-haul flights, though the knock-on effects of Saturday's disruption resulted in a reduced short-haul programme", Sky news quoted a BA spokeswoman said.
At Heathrow's Terminal 5, where BA is the dominant carrier, hundreds of passengers were waiting in line on Sunday and flight arrival boards showed canceled flights.
Cruz warned that Heathrow terminals were still "very congested" and told passengers not to arrive too early, as they may only be admitted 90 minutes before their departure.
Cruz apologized in a video statement, saying: "I know this has been a frightful time for customers".
Cruz said that the majority of the BA operating systems are returning to full function, after an IT failure on Saturday forced the airline to suspend its flights and created general chaos, adding that the airline's employees were "working hard" to restore the flight program.
The website quotes Mick Rix, GMB national officer for aviation, saying: "We can only feel genuinely sorry for the tens of thousands of passengers who are stranded at airports and face having their travel plans and holidays ruined".
Both of today's BA flights to London Heathrow out of Dubai are nearly full, according to the ticketing office of Al Rais Travel, as there were no cancellations.
The airline said it would seek to rebook customers over the weekend or offer full refunds if a passenger is unable to fly.
"All my British Airways colleagues on the ground and in the air are pulling out all the stops to get our operation back up to normal as quickly as we possibly can, we're not there yet".
The cost to British Airways from the disruption to its flights from London's two main hubs as a result of an IT disruption since Saturday is expected to be significant, according to analysts.
While other airlines have been hit by computer problems, the scale and length of BA's troubles were unusual.
Heathrow Airport also confirmed the issue in a statement posted on Twitter.
British Airways passengers are facing a third day of disruption at Heathrow after an IT glitch blamed on outsourcing to India that grounded scores of planes, leaving thousands of travellers stranded over the weekend.
A power failure has caused a second day of chaos for British Airways over the busy bank holiday weekend.
Additional airport staff have been providing information and giving out free water and snacks, Heathrow said.
The breakdown, which also affected call centers, prevented passengers from rebooking or from retrieving luggage that had already been loaded onto their planes.
She said passengers had been told they could not transfer to other flights because "they can't bring up our details".