BA travelers face third day of delays, cancellations
- Author: Salvatore Jensen May 29, 2017,
May 29, 2017, 21:01
"At Heathrow, we operated virtually all our scheduled long-haulflights, though the knock-on effects of Saturday's disruptionresulted in a reduced short-haul programme", Sky news quoted a BA spokeswoman said:"We apologise again to customers for the frustration andinconvenience they are experiencing and thank them for theircontinued patience".
More than a third of British Airways flights from Heathrow Airport have been cancelled, leaving thousands of passengers stranded for the second day today following a major global computer failure for which a workers union blamed outsourcing to India.
British Airways GMB union has blamed the airline's 2016 decision of outsourcing IT jobs to India as the reason behind cancelling all Saturday flights from London's two biggest airports: Heathrow and Gatwick.
Around a quarter of Sunday's flights set to depart from London's major hub before 10.00 pm (2100 GMT) were cancelled as the airline battled to contain the "knock-on disruption" to schedules, with aircraft and crews out of position around the world.
Hotels surrounding the airports were charging as much as 1,000 pounds to 2,500 pounds for rooms for a night, according to the Sunday Telegraph.
The airline said it was working to get reunite passengers with their luggage after many items were left at Heathrow over the weekend, although staff on Twitter warned this "could take some time".
"IT services are now provided globally by a range of suppliers and this is very common practice across all industries", Alex Cruz, Chief Executive of the airlines was quoted by The Registrar.
'All passengers whose flights have been cancelled should not travel to the airport unless they have already rebooked onto another flight.
"We are aiming to operate the majority of services from Heathrow and a near-normal schedule at Gatwick". "So we have no way of getting out of Heathrow and they haven't compensated us for anything, and we're stuck and this is the worst honeymoon ever".
It was a rough holiday weekend for British Airways.
The global outage also affected the airline's call centers.