BA says 'many' of its IT systems up and running
- Author: Zachary Reyes May 29, 2017,
May 29, 2017, 18:57
The airline operates hundreds of flights from Heathrow and Gatwick on a typical day - and both are major hubs for worldwide travel.
He said the IT failure was not due to technical staff being outsourced from the United Kingdom to India.
A BA spokesman said: "We are extremely sorry for the huge disruption caused to customers throughout Saturday and understand how frustrating their experiences will have been". BA said 75,000 passengers had been affected.
Cruz added that there is "no evidence that there was a cyber-attack", and no customer data was compromised in the process.
A leaked staff email revealed Mr Cruz had told staff not to comment on the system failure.
The airline blamed a power supply issue for the outage but said there was no sign it was under cyberattack. It has also emerged that the airline refused offers of assistance from its own IT supplier to resolve the problem.
British Airways flights out of Gatwick and Heathrow were grounded yesterday as a result of a major IT failure.
Until now, Mr Cruz had only posted videos on Twitter apologising for what he called a "horrible time for passengers".
Passengers on flights operated by European airlines to and from countries in the European Union are entitled to compensation of between €250 ($280) and €600 ($670) each, depending on the route.
Davy analyst Stephen Furlong said the cost to the carrier of cancelling one day of operations was around £30m.
Customers displaced by flight cancellations can claim up to £200 a day for a room (based on two people sharing), £50 for transport between the hotel and airport, and £25 a day per adult for meals and refreshments.
Passengers who were affected are requested to contact 1-800-AIRWAYS to rebook their flights..
Speaking on Sunday evening, he said: "I've bombarded them with about 100 tweets in the last 24 hours". "So we have no way of getting out of Heathrow and they haven't compensated us for anything, and we're stuck and this is the worst honeymoon ever".