BA aims to resume most flights after IT crash chaos
- Author: Zachary Reyes May 29, 2017,
May 29, 2017, 21:52
BA says it's working to restore services beginning Sunday, although there will still be some disruption.
The company didn't immediately respond to a request for more information.
The computer crash affected BA's booking system, baggage handling, mobile phone apps and check-in desks, leaving passengers facing long queues and confusion in airports or delays while planes were held on runways.
As the airlines website failed, long lines formed at the check-in counters and passengers expressed frustration at the airports.
"I would estimate, given the timing of the bank holiday weekend, that this has affected a hundred flights and a thousand passengers already", said John Strickland, director of aviation at analysts JLS Consulting.
All flights were cancelled from London's Heathrow and Gatwick airports on Saturday due to what was described as a "global systems outage" blamed on a power supply issue. We'll update when we hear more.
Gareth Ebenezer, who was on his way to Dublin to watch a rugby union final, told CNN he gave up and went home after getting caught up in the chaos at Heathrow.
With the IT system failure, British Airways staff ultimately had to resort to white boards to write gate numbers.
BA said it is "aiming to operate a near normal schedule of flights from Gatwick and the majority of our Heathrow services" on Sunday.
BA canceled flights from Heathrow and Gatwick Saturday, upending the travel plans of tens of thousands of people on a busy United Kingdom holiday weekend.
Other airlines flying in and out of the London airports were unaffected. He and other passengers arrived, but their luggage did not. "None were working, apart from one", said Terry Page, booked on a flight to Texas.
British Airways generated around half of IAG's £22.5 billion ($28.8 billion) in total revenue previous year, according to the company's 2016 annual report.
BA chief executive Alex Cruz has said the airline is "extremely sorry" for the "huge inconvenience" suffered by customers, especially families with plans for half-term holidays.
A spokeswoman for BA could not immediately detail the exact number of flights cancelled on Saturday.
As well as a bank holiday weekend in the United Kingdom, the timing also coincides with the start of the half-term holiday for many people.