British Airways cancels most flights from London
- Author: Arturo Norris May 27, 2017,
May 27, 2017, 23:32
Flights have been cancelled till 18:00 BST, reports said.
BA passengers were hit with severe delays in July and September 2016 because of problems with the airline's online check-in systems.
"We're experiencing a global system outage", said the company in a reply to one disgruntled traveler on Twitter.
"When we finally boarded the captain came out and told us their computer systems were down worldwide", she said.
Paddy Anigbo, a Nigerian national visiting his wife in the United Kingdom on their wedding anniversary, said his plane sat on the tarmac at Heathrow for about four hours after landing.
BA's computer, website and phone systems are all down in what the airline described as a "global system outage".
He said passengers on planes that have landed at Heathrow were unable to get off because there was nowhere to park.
"We are working hard to get our customers onto the next available flight over the course of the rest of the weekend".
Several travellers at Heathrow told the Press Association they were not told their flights were cancelled until more than an hour after the airline put out a press statement announcing the decision.
So, what are your rights when it comes to flights delays and compensation?
When am I entitled to compensation?
Same applies if you are flying with an EU-based airline such as Ryanair or British Airways.
'I've tried to call customer services but their systems are still down so they weren't able to help me, and they told me it was a worldwide issue, ' he added.
How do I claim compensation for a delayed or cancelled flight?
Teacher Gemma Richardson, 30, who is 24 weeks pregnant, said "it was chaos" when she and her husband arrived at the airport with their two-year-old daughter.
Passengers at Heathrow Airport reported long lines at check-in counters and flight delays.
Travellers are able to claim compensation under European Union law unless the disruption has been caused by factors outside of BA's control.
Most people were being rebooked on Sunday flights, he said, but by then, he'd already have missed his match.
Who pays for my food and accommodation if I have to stay extra days? Accommodation is provided on a case by case basis, depending on where you are from, where you are stuck, for how long and if you have any friends or relatives near by that can take care of you.