BA grounds all Gatwick and Heathrow flights amid 'major IT system failure'
- Author: Salvatore Jensen May 27, 2017,
May 27, 2017, 21:14
British Airways has cancelled all flights from Heathrow and Gatwick until 18:00 BST because of computer problems.
BA has not said what is causing the computer problem, but says it has no evidence of a cyberattack.
Passengers trying to catch planes in Britain on Saturday reported long delays at check-in desks and flights being held on runways. And earlier this week, Gatwick airport reported problems with its baggage-sorting system. Some critics say complex airline technology systems have not always kept up with the times.
The problems, which passengers said were affecting flights across the country, came on a particularly busy weekend in Britain with a public holiday on Monday and many children starting their school half-term breaks.
She said passengers had been told they could not transfer to other flights because "they can't bring up our details". "Long line of planes on the tarmac", he said. One person posted a picture on Twitter of BA staff writing gate numbers on a white board. "All of our flights are on time", said spokesman Ross Feinstein.
"This could have all been avoided", said Mick Rix, national officer for aviation at the GMB union.
The problem comes on a holiday weekend, when thousands of Britons are travelling.
In a statement, the airline asked passengers with flights before 18:00 BST on Saturday not to come to Gatwick or Heathrow airports, which it said had become "extremely congested".
The "severe disruption" is extended to parts of British Airways' website as well, with passengers unable to check-in for upcoming flights, and the airline unable to reschedule or move travelers to other flights. Most long-haul flights due to land in London tomorrow (Sunday, May 28) are expected to arrive as normal, and we are working to restore our services from tomorrow, although some delays and disruption may continue into Sunday. "For hour now.no offer of drinks. and because ba only takes cards now, we only have cash.wat we supposed to do!??", Julie Adie wrote on Twitter.
Airline officials apologized for the "global system outage" and said they were "working to resolve the problem as quickly as possible".