Apple Refuses to Pay Aussie Whose Beats Headphones Blew Up
- Author: Arturo Norris May 22, 2017,
May 22, 2017, 23:24
Apple has blamed third-party batteries for an explosion of Beats By Dre headphones that burned a woman's face while she was sleeping on a flight in February, according to the Australian Associated Press.
There are still a few Beats variations that require AAA batteries - such as the noise-cancelling Beats Studio headphones, which have since been discontinued.
Pictures showed the woman with a blackened face and neck and blisters on her hands, with passengers having to endure the smell of melted plastic, burnt electronics and burnt hair for the remainder of the flight.
Apple doesn't now make headphones powered by AAA batteries, so if the headphones in question were indeed made by Beats, they were likely an older pair.
The battery and cover of the headphones were melted and stuck on the floor of the airplane. Apple has denied compensation to the woman and has denied that the headphones were at fault for the accident. She was napping on the flight, but was awoken "by the sound of an explosion and a burning sensation on her face". Engadget reached out to Apple for comment and we will update this post if we hear back.
Naturally, the victim was reportedly disappointed by how Apple responded to her case and said in a statement, "The headphones don't work without batteries, yet nowhere on the headphones - or their packaging - did it specify which brand of batteries should be used". According to her, she bought the headphones at a duty-free in 2014 and the AAA batteries used to power them back in Australia.
She explained that the headphones needed batteries to function and she didn't find any specifications anywhere as to whether she should use a special brand of batteries.
Australian Transport Safety Bureau also warns that batteries should be kept in approved stowage in-flight, unless in use.