Uber to allow riders to see their ratings
- Author: Zachary Reyes Apr 28, 2017,
Apr 28, 2017, 6:56
It used to be impossible for passengers to see those ratings. That is, your Uber rider rating.
Secondly, in order to give riders more visibility into how they are rated by drivers, Uber tweaked the mobile app a little bit to make ratings much more accessible.
If and when you update your Uber app this week, you'll suddenly be privy to something previously only drivers could see.
And, reasons that are unrelated to the driver's behaviour won't be applied to their personal rating.
Uber says that drivers might rate them low for eating in the vehicle or simply slamming the door.
What better way to promote good behavior than rubbing your low rating in your face every time you open the app?
Product managers Mike Truong and Ronak Trivedi said they hoped the move would remind users that mutual respect is an "important part" of Uber's guidelines.
The initiative was undertaken after pressure from drivers to make the rating system more transparent.
If a user gives an UberPool driver less than five stars, they can select additional reasons explaining why. "We believe that drivers' ratings shouldn't be affected by things outside their control, so we're adjusting the pool rating system to make it fair for drivers", said the statement.
Like other firms in the so-called gig economy, Uber's growth has come with controversy, drawing protests from traditional taxi drivers, lawsuits from its drivers and regulatory bans.
Although buried deep within the app's menu, riders can still find out their ratings by clicking on the "help" option, which will take them to "account and payment".
One of the brilliant things about Uber, and Lyft for that matter, is that allows riders to rank drivers and drivers to rank passengers.
Maria Ludkin, the GMB union's legal director, said: "It is gratifying to see that Uber has finally acknowledged they have the responsibility of an employer in relation to their drivers, who the courts have already ruled have worker status". After all, many Uber riders forget - or are totally unaware - that drivers can and do rate them too.