United execs get dragged to testify on Capitol Hill
- Author: Zachary Reyes Apr 25, 2017,
Apr 25, 2017, 18:49
Many web users vowed to boycott United, charging the company discrimination, claiming that the passenger had been selected to be dragged off the plane because he was Asian. Through Tuesday, its shares have fallen 4.4 per cent since Flight 3411, wiping out almost $1 billion in market value, although some other airline stocks also declined in the same period.
Although United Airlines employees involved in the incident won't be sent to the unemployment line, three Chicago Aviation Police officers have been placed on administrative leave while the city's Department of Aviation, which oversees the airport security force, reviews their roles in the situation.
"We are and will make the necessary policy changes to ensure this never happens again", Munoz said.
In the wake of the incident, Munoz said he has reached out to members of the Chinese consulate in Chicago. In an email to United personnel, he labeled Dao "disruptive and belligerent" and insisted: "I emphatically stand behind all of you". The company's first-quarter profits outperformed the expectations of financial analysts, and Munoz said it gave the carrier "a lot of confidence" going forward, the Tribune reports.
"It was a system failure across various areas".
"This is a true learning opportunity and will ultimately prove to be a watershed moment for our company as we work harder than ever to put our customers at the center of everything we do", Munoz said.
Dr David Dao's lawyer says his client accepts the airline CEO's public apology, but thinks it was insincere.
United has announced that it will no longer call on law enforcement to remove passengers from flights unless there are safety concerns.
United has been under fire since video went viral showing security personnel dragging battered and bloodied passenger David Dao off an overbooked Chicago flight to make room for an airline employee.
And some U.S. politicians have called for a total ban on overselling flights.
Mr Munoz declined to address that or other possible changes until the airline finishes a review by April 30. "That's normally a very low booking period", United President Scott Kirby said on the call. They did not ask United management any questions about it on Tuesday's call.
The airline's reported $8.4 billion in revenue - a 2.7% increase year over year - came in just above industry analysts' estimate of $8.38 billion, according to Reuters.