United Airlines Won't Be Firing Anyone Over Dr. David Dao's Assault
- Author: Zachary Reyes Apr 22, 2017,
Apr 22, 2017, 3:51
In the aftermath of the global uproar over a passenger being brutally dragged off an United Airlines flight last week, United CEO Oscar Munoz said that he met with Chinese consulate officials in Chicago to discuss the possible impact that the incident could have on bookings in one of the company's most important markets.
In United's first-quarter earnings call this week, company executives again apologized to Dao and United customers after top execs had earlier minimized the incident. "They can and should expect more from us", said the CEO.
United spokeswoman Megan McCarthy said the airline looks "forward to meeting with the committee and sharing with them the comprehensive review and the customer-focused actions we will communicate next week".
Dao's lawyer said the senior citizen incurred a significant concussion, suffered a broken nose and lost two front teeth in the incident, and that he would likely sue the airline, which also drew scorn after banning two young women wearing yoga trousers from a flight.
"I'm sure there was lots of conjecture about me personally", said Mr Munoz, adding that he had the support of United's board.
Blumenthal, a Democrat from CT and frequent critic of the airline industry, called the removal of United flight 3411 passenger David Dao by Chicago airport police "brutal and shocking".
Munoz claimed that there was "never consideration" of firing an employee over the much-reported-on removal of David Dao from United Airlines Flight 3411 on April 9.
Call it the new spirit of contrition at United Airlines. Many users of Weibo, a platform similar to Twitter, called for a boycott of United. Instead, United's lower profits are likely because of a 28.1% increase in fuel costs and a 6.9% increase in labor costs.
'It's never too late to do the right thing, ' a statement from Munoz read.
These changes come after a video showing Dao being forcibly removed from an aircraft went viral.
United already has announced some policy changes such as no longer having law enforcement remove customers from flights and requiring employees to sign in at least 60 minutes before the flight.
Barclays analyst Brandon Oglenski told Munoz that "accidents happen. hopefully, we can put this behind us".
United Airlines published first-quarter financial results on April 17, posting its first-quarter net income at 96 million dollars, diluted earnings per share at 0.31 dollars, pre-tax earnings at 145 million dollars and pre-tax margin at 1.7 percent.