United CEO felt 'ashamed' by video as Christie asks to suspend overbooking

"That's my promise." He said the security officers will no longer be involved in the process of removing passengers.

As previously reported, Elizabethtown, Kentucky, resident Dr. David Dao and three other passengers were randomly selected to leave so that four United Airlines employees could take their place.

The incident attracted a storm of negative publicity for United, as did their initial handling of it in the immediate aftermath.

Munoz called the incident a "system failure" and said United would reassess its procedures for seeking volunteers to give up their seats when a flight is full.

In an effort to calm the backlash, United also announced that passengers on United Express Flight 3411 would be compensated equal to the cost of their tickets.

Munoz vowed Tuesday to "fix what's broken so this never happens again".

One of the three Chicago Department of Aviation officers who dragged Dao has been placed on leave pending an investigation.

Listening to "expert" opinion can be the wrong choice, Improper Butter founder, Elaine Lavery, on making the tough decision to trust your gut instinct.

Airlines sell more seats than they have because they are counting on a certain number of passengers not to make the flight as planned.

Not even after the public relations nightmare suffered by United Airlines this week after a screaming passenger was dragged off a plane by law enforcement when the airline needed to give his seat to a crew member.

United's CEO has apologized and said it won't happen again.

NEW video recorded on board a United Airlines aircraft shows the moments that led to a passenger being violently dragged from the overbooked flight.

An Aviation Department spokeswoman did not respond to questions about the duties of the aviation police force, but Zalewski said the agency's commissioner will be asked that on Thursday. "I was hired to make United better and we've been doing that and that's what I'll continue to do", Munoz said, when asked about calls for his resignation as leader of the embattled airline.

"My first reaction to most issues is to get the facts and circumstances", he said.

Dao and his wife initially agreed to get off the plane, passenger Jayse Anspach said. At one point, passengers said, Dao hit his head on an armrest.

Munoz said Dr. Dao can't be responsible in any way because "he was a paying customer".

Dao had suffered an injury during the episode too. "I told the officer, we'll be back when you handle this". The family "wants the world to know that they are very appreciative of the outpouring of prayers, concern and support they have received".

"Any one of us could've been that person who was being hauled out of the, hauled out of the plane", Powell said.

  • Leroy Wright