United CEO says no one will be fired for dragging incident

The airline said it needed room on the overbooked plane for crew for another flight.

United has been pummelled on social media - #BoycottUnited is a popular hashtag - and late-night television.

Shares of United Continental Holdings Inc (UAL.N) were down 4.12 percent in afternoon trading, despite earnings that outperformed analyst expectations on several key metrics. The revenue picture was looking better — evidence was growing that after two years of falling average fares, United will be able to push prices higher this year.

Q. There was reaction in China to the incident. "They said that we were being disorderly and a hazard to the rest of the flight, to the safety of the other customers", Hohl said. We have a feeling Munoz is scrambling to fix this situation as United's profit had already plunged 69% earlier this year. In an email to United personnel, he labeled Dao "disruptive and belligerent" and insisted: "I emphatically stand behind all of you".

Munoz also said he sent a personal note to United's highest-spending customers, who he said reacted to the Dao incident with ideas and support for the airline. He also repeated his characterization of the incident as a "system failure", and he described the entire experience as "a true learning opportunity" and "a watershed moment for our company", the report added.

There was "never consideration" of firing an employee over the incident, he said.

United Airlines, City Of Chicago Will Keep Evidence Related To Passenger Dragging: Lawyers for Dr. David Dao had asked for a court order last week so that video and records from the flight wouldn't be discarded. Under the SEAT Act, airlines can not involuntarily remove a person from their seat on an over-booked flight simply to make room for another passenger - airline employee or otherwise.

Some politicians and consumer advocates have called for a ban on overselling flights.

Munoz declined to comment on any other changes the airline is considering, but said United would have more details by the end of the month.

United's President Scott Kirby told investors that corporate clients - the big spenders who buy large numbers of airline tickets each year - have been calling on the company to make changes to its customer service in the wake of this incident.

Excluding nonrepeating items, United said first-quarter profit was 41 cents per share.

Limited competition at many major airports could blunt any nascent boycott of United. They did not ask United management any questions about it on Tuesday's call. And as Munoz has repeatedly done in recent days, he apologized to customers and said he took full responsibility for what happened on Flight 3411, including the forcible eviction of David Dao.

  • Zachary Reyes