Scorpion Stings Passenger on United Airlines flight
- Author: Carolyn Briggs Apr 19, 2017,
Apr 19, 2017, 20:48
John Slater, a United vice president, said bumping passengers to accommodate airline employees happens infrequently, and that federal guidelines requiring rest for crew members made it necessary to get the employees on the Sunday flight to Louisville.
A United spokesperson confirmed to NPR that the policy change is "to make sure crews traveling on our aircraft are booked at least 60 minutes prior to departure".
"This is one of our initial steps in a review of our policies".
Facing public outrage, United Airlines finally apologised and promised that this kind of incidents would never happen again.
The incident has prompted a United States congressman to propose legislation to prohibit airlines from forcibly removing passengers from flights to make room for other customers after they have already boarded the plane.
Video surfaced following the incident of Dao being forcibly removed from his seat and dragged down the aisle.
After the uproar over the mistreatment of Dao, who suffered a concussion, a broken nose, and lost two teeth, other US carriers are looking at their policies, said Henry Harteveldt, a travel-industry analyst.
Delta customers can now be offered almost $10,000 for giving up their seats on overbooked flights.
Earlier this week a video went viral on social media showing airport officers violently dragging the 69-year-old Asian-American physician David Dao from his seat on a sold-out United Express flight. The situation could have been avoided if the airline, which offered $800 travel vouchers and a hotel stay for passengers to rebook on another flight, had simply upped their offer, Demetrio said. If there aren't enough volunteers, airlines can pick passengers - on United, those who paid more for a ticket or fly frequently are less likely to be selected.
Dao's attorney, Thomas Demetrio, said at a news conference Thursday that his client will "probably" file a lawsuit. Munoz himself said on Wednesday that he had left a message for Dao.
United's board said on Friday the company had to craft policies to win back customer trust and apologised to Dr Dao and his family.
Aviation Commissioner Ginger Evans told the committee that the officers had the authority to board the flight but that what happened on the plane is being investigated.
The following day, United Airlines chief executive Oscar Munoz issued a statement apologizing "for having to re-accomodate" the customers. Two other officers have been placed on leave, the Associated Press reported.
The company has also vowed that law enforcement will not be asked to eject passengers from overbooked flights in the future as part of its ongoing efforts to "deliver the best customer experience".