United CEO felt 'shame' after seeing video of beaten passenger

Airport police officers called to remove a passenger who refused to leave a United Express flight essentially walked into what law enforcement experts say was a no-win situation: enforcing a business decision by a private company.

The senators said the incident could have been prevented with better communication or "additional incentives" - an apparent suggestion that United didn't offer passengers enough compensation to voluntarily give up their seats. "Kill me", and "I have to go home".

Dao then reaffirmed he would not get up from his seat.

"With United, the customer is always last", Christie said.

In another video taken about 10 minutes after the one showing Dao being hauled off the airliner, the bloodied doctor is seen running back onto the plane. He has promised to review the airline's passenger-removal policy.

Video of the incident has been shown around the world. He also said he had no plans to resign.

The lawyers filed an emergency request with an IL state court on Wednesday to require United Continental Holdings Inc and the City of Chicago to preserve video recordings and other evidence related to Sunday's incident, a likely precursor to a lawsuit.

"I tell you, I hear these stories over and over again at Newark International Airport about how very bad united treats their customers", said Christie, a former federal prosecutor who previously headed President Donald Trump's transition team.

The letter follows an incident Sunday in which United requested that four volunteers disembark from a full plane on the tarmac in Chicago to make room for company employees.

Alderman Mike Zalewski says he does not know who will represent the airline before the city council's Aviation Committee.

The 300 officers on the Aviation Department's certified police force do not carry weapons (nor have they ever done so), but they have been asking to be armed since the force's founding 30 years ago, according to the Chicago Sun Times.

Officers could have asked themselves whether the airline had an option to reconsider its actions, said Chuck Wexler, executive director of the Police Executive Research Forum, a group that has called for greater restraint from police officers.

Paul Callan, a civil and criminal trial lawyer in NY, said Dao has at least two potential claims against the airline: a personal injury claim for assault and battery, which could also target the police; and a contract claim. When no one volunteered, they selected several passengers to deplane the aircraft.

A popular post by Clarence Dũng Taylor, owner of the Vietnamese-centered D&D Entertainment, berated United for the way they treated Dao saying (translated), "Dr. Dao didn't do anything wrong on that flight and that's the main thing".

But Quinn said that even without a strong case, Dao would probably walk away with a hefty settlement.

  • Zachary Reyes