United will not use police to remove overbooked passengers
- Author: Leroy Wright Apr 17, 2017,
Apr 17, 2017, 22:30
(Audra D. Bridges via AP).
This Sunday, April 9, 2017, image made from a video provided by Audra D. Bridges shows a passenger who was removed from a United Airlines flight in Chicago.
The backlash from the incident resonated around the world, with social media users in the United States, China and Vietnam calling for boycotts of the No 3 U.S. carrier by passenger traffic and an end to the practice of overbooking flights.
In the last two days after Sunday's incident went viral, may airlines have taken a shot at the US carrier.
Two passengers on United Airlines flight 3411 told CNN that the airline is reimbursing passengers on the flight.
United spokeswoman Megan McCarthy said Wednesday that the passengers can take the compensation in cash, travel credits or miles.
The man refused to give up his seat on a United flight to Louisville, Kentucky, after the airline said it needed to make room for crew members commuting to the city.
A 69-year-old passenger who did not want to give up his seat wound up being dragged off the plane by security officers. Likewise, the Aviation Department has said only that one of its employees who removed Dao did not follow proper procedures and has been placed on leave.
The department said it is continuing its investigation.
Video of the incident has been shown around the world. The head of United's parent company has scrambled to contain the damage to the carrier's reputation.
To say United Airlines is having a week from hell would be an understatement. He also said he had no plans to resign.
Although the lawyers have not yet filed a lawsuit, the legal activity likely suggests they are gearing up to take the airline and airport to court.
Airport officials have said little about Sunday's events and nothing about Dao's behavior before he was pulled from the jet that was bound for Louisville, Ky.
Recently, the United Airlines faced a barrage of criticism from its customers following an incident which occurred on Sunday at Chicago's O'Hare airport.
After the video first emerged, he said the airline was reaching out to the man to "resolve this situation".
Earlier footage of Dao being dragged bloodied and screaming from the plane - scheduled to travel from Chicago to louisville, Kentucky - has made global headlines, earned the United States carrier worldwide condemnation and wiped a reported $1.3 billion from the company's value.
Of course, the other passengers can be heard shouting at the man and the police officers accompanying him things like "Oh my God" and 'Look at what you're doing to the man.' After a couple of minutes, the same passenger who got kicked out of the plane, reappears on the aisle, highly confused and with his face covered in blood.
Alderman Mike Zalewski said he did not know who will represent the airline before the Aviation Committee, but Munoz has been notified of the hearing scheduled for Thursday. The United CEO had previously referred to Dao as a "disruptive and belligerent passenger" in an internal company communication.
Also Tuesday, Chicago Mayor Rahm Emanuel called the way Dao was treated "completely unacceptable" and praised Aviation Commissioner Ginger Evans for taking "swift action".
"And you saw us at a bad moment", Munoz told ABC's "Good Morning America" on Wednesday morning. United was trying to find seats for four employees, meaning four passengers had to deplane.
Oscar Munoz released an apology Tuesday with the last line reading, 'I promise you we will do better'.
When Munoz first saw footage of the passenger getting violently yanked off one of his planes, he said one emotion washed over him: shame.
That includes all surveillance videos, cockpit voice recordings, passenger and crew lists, incident reports and other items.