United staff will no longer take seats of boarded passengers
- Author: Zachary Reyes Apr 17, 2017,
Apr 17, 2017, 13:15
United said it was this policy that employees were following when Dao was removed, despite the fact that he was already on the plane.
United Airlines has changed its flight policy in response to an online video of a passenger being dragged from a flight that went viral.
The incident sparked outrage among other passengers as well as on social media.
The airline, owned by United Continental Holdings, said on Friday that it would make sure crew travelling on its aircraft are booked into seats at least 60 minutes before departure. Some 670 million people flew past year, and the numbers work out to less than 1 in every 10,000 passengers who get bumped from an overbooked flight. The airline said that it offered $1,000 in exchange for customers to give up their seats, but no one volunteered.
Afterward, the United Airlines passenger flicked the scorpion and it fell on the floor. United later said a seat was needed for a commuting crew member, and no one had volunteered to leave the plane.
"No one should ever be mistreated this way", United CEO Oscar Munoz said in a statement earlier this week, his most contrite apology yet as details emerged about the incident. If not, they need to be placed on the next available flight. A nurse who happened to be on board gave him a painkiller as a precaution, he said. He refused, and aviation officers removed him by force. "I apologise for having to re-accommodate these customers", he said in a statement.
United spokeswoman Maggie Schmerin said the policy change is the first step of an ongoing review of what happened.
Dao plans to file a lawsuit against the airline.
After aviation security officers dragged the passenger off the plane, he suffered a concussion, broken nose, the loss of two front teeth, and injuries to his sinuses.
Delta is giving airport employees permission to offer passengers up to nearly $10,000 in compensation to give up their seats on overbooked flights.
People are so mad at United Airlines that over 40 percent of people who have heard about the airline recently also say they would pay more money and endure a layover to avoid flying with the company.