United modifies policy for booking crew on crowded flights
- Author: Carolyn Briggs Apr 17, 2017,
Apr 17, 2017, 17:31
"Imagine if the tweets from United flight 3411 had been 'Whoa, United just paid four people two grand so they could get their crew to tomorrow morning's Newark flight!' rather than the sight of the airline calling the cops on a 69-year-old man".
He now needs a reconstructive operation, lawyer Thomas Demetrio said. "This is one of our initial steps in a review of our policies in order to deliver the best customer experience", said United spokesperson Maggie Schmerin in a statement.
Kevin Mitchell, chairman of the Business Travel Coalition in Radnor, said the incident "galvanized the problem we have in the USA airline industry". A few days ago the airline announced they would no longer allow cops to remove passengers who weren't a security threat, and on Sunday they confirmed a new policy that requires employees check in for their flights at least 60 minutes before takeoff.
Customer service agents trying to resolve overbookings can draw from the list of those who volunteered to give up their seats for a price, and can also ask for more volunteers.
Dr Dao has now been released from the hospital and is planning on suing United. He said his client was in a "secure location" because he has been hounded by media, but that he would speak at a future date.
Former federal prosecutor and criminal defense attorney Doug Burns explains the possible outcomes of a lawsuit between Dr. David Dao and United A...
Many airlines overbook their flights - to compensate for passengers who do not turn up for the flight- but United's fiasco has led many to rethink their strategy. Munoz has said he has no plans to resign.
Facing public outrage, United Airlines finally apologised and promised that this kind of incidents would never happen again.
In fact, in 2016, some 51,000 passengers were involuntary denied boarding (that doesn't include those who volunteered) on United States airlines. United Airlines spokeswoman Megan McCarthy said the passengers could take the compensation in cash, travel credits or miles. Munoz himself said Wednesday that he had left a message for Dao. At some point, Dao went limp, and the officer dragged him off the plane.
The couple from Salt Lake City, Utah, say they boarded the plane to find another passenger asleep in their seats.
Perry Flint, a spokesman for the International Air Transport Association, which represents 265 airlines, said he had never heard of an airline going after a passenger for video the person shot on a plane.