United Airlines will refund ticket fares for all Flight 3411 passengers
- Author: Carolyn Briggs Apr 17, 2017,
Apr 17, 2017, 22:53
United Airlines have announced that all passengers on board flight 3411, from which a passenger was forcibly removed on Sunday, will have their tickets refunded.
Police officers then threatened to drag the Dao off the plane.
On Wednesday, Munoz said he did not blame the passenger, and added that his initial comments "fell short" of what he felt.
Three security officers have been placed on leave after the incident, according to the Chicago Department of Aviation. But this passenger was clearly not "denied boarding", since he had already been permitted to board, and to take his seat. On Thursday, the city's aviation commissioner is expected to address a city council committee about the incident.
Video of the incident has been shown around the world. The head of United's parent company has scrambled to contain the damage to the carrier's reputation.
Yen joins a long line of Chinese celebrities who have criticized United Airlines' treatment of Dao.
"The first thing I think is important is to apologize to Dr. Dao, his family, the passengers on the flight, the customers, our employees", Munoz said. And once Dao refused to leave, Quinn said, the airline had a reason to use force.
Gao Xiaosong, a famous musician, reportedly said on Weibo that on "United Airlines from the ground to the air, the arrogance of the service is heinous". The attorneys also want United's protocol for removing passengers from commercial aircraft.
"I was hired to make United better and we've been doing that and that's what I'll continue to do", Munoz said.
Chicago Aviation Commissioner Ginger Evans will also speak. Screaming can be heard on the videos as Dao is dragged from his window seat and across the armrest, but he is not seen fighting with the officers.
"That's my premise and my promise", top exec Oscar Munoz told ABC's "Good Morning America" in his first interview since the weekend fiasco that has sparked worldwide outrage.
Dr Dao was one of four people randomly selected to get off the Chicago-to-Louisville flight to make way for crew members United wanted to fly instead.
United personnel had asked for volunteers to give up their seats for four airline employees who were needed in other cities. The United CEO had previously referred to Dao as a "disruptive and belligerent passenger" in an internal company communication.
"No one should ever be mistreated this way", Munoz said. He described the removal by airport police as "truly horrific". He had refused to give up his seat on a flight to Louisville, Kentucky.
The doctor was seen on cellphone videos recorded by other passengers at O'Hare Airport.