United Airlines Passenger Stung by Scorpion From Overhead Bin
- Author: Zachary Reyes Apr 17, 2017,
Apr 17, 2017, 12:29
Airlines are reviewing their policies to increase compensation to those who voluntarily agree to leave overbooked flights, in the wake of the violent removal of a United Airlines passenger this week. "This is one of our initial steps in a review of our policies in order to deliver the best customer experience".
Community member protests the treatment of Dr David Dao, who was forcibly removed from a United Airlines flight on Sunday by the Chicago Aviation Police, at O'Hare International Airport in Chicago, Illinois, US, April 11, 2017.
Law enforcement officials dragged Dao off a flight departing from Chicago for Louisville, Kentucky, because it was fully booked, and the airline wanted four passengers to make way for staff members.
Videos taken by other passengers show a now-suspended security officer with the Chicago Department of Aviation leaning over to grab Dao and pulling him up.
United Airlines CEO Oscar Munoz, meantime, put a human face on the airline's apology over the incident, stating in an interview with "Good Morning America" that he felt embarrassed while watching the viral videos of Dao as he was dragged down the plane's aisle. Industry-wide, airlines involuntarily denied boarding to just 0.006 percent of passengers past year. Three of them have been placed on leave.
United has informed its employees that if they want a seat on a plane they must book the seat a minimum of one hour before flight departure.
Dao's lawyer, Thomas Demetrio, said United added insult to injury by also losing his client's luggage.
It also should be noted that the incident that happened on United flight 3411 plane was not a simple case of overbooking.
A nurse, who was traveling on the United Airlines flight, gave Bell a painkiller, Demerol, as a precaution while the flight crew consulted with a MedLink physician on the ground for guidance. Kicking a paying customer out of their seat because you can't handle your own company logistics properly is just bad policy, and the fact that people have put up with it this long is pretty astounding. The bloody incident has caused outrage and a boycott against United Airlines.
United's policy on overbooked flights says certain unlucky passengers will be denied boarding if not enough people volunteer to take later flights.
Delta is giving airport employees permission to offer passengers up to nearly $10,000 in compensation to give up their seats on overbooked flights.