United Airlines changes policy after dragging man from flight

United Airlines now says it will require staff and crew to check in at least 60 minutes before a flight.

United Airlines has updated its policies after the airline was harshly criticized following an incident where a passenger was dragged off a flight earlier this week.

It added that there will be no deviation from the policy, and that "no must ride crew member can displace a customer who has boarded an aircraft".

United Airlines is no longer removing passengers after they've boarded in order to make room for crew members.

United spokeswoman Maggie Schmerin said Sunday the changes are the first steps in a review of policies and are meant to ensure that situations like Dao's never happen again. Three of them have been placed on leave. Now-viral videos of the incident show the man being dragged out of his seat and down the aisle and off the plane. The incident - and Munoz's muted response to it - also prompted global outrage, particularly from China, where public anger was fueled by reports that Dao is Asian.

The policy change was announced internally on April 14, the Associated Press reported.

All passengers on United Express flight 3411 will be compensated equal to the cost of their tickets and could take the compensation in cash, travel credits or miles, United said this week.

Last month the airline was embroiled in a high-profile row after a gate agent stopped two girls from boarding a flight because they were wearing leggings.

The company also repeated its apologies, saying Munoz had reached out to Dao "on numerous occasions".

Dao has yet to speak publicly on the matter but will when the time is right, said Demetrio, adding that a lawsuit against United is likely.

Dao suffered a concussion and a broken nose, lost two teeth and needs reconstructive surgery to fix damaged sinuses, his attorney Thomas Demetrio said last week.

  • Zachary Reyes