Teacher walked off United flight with students after passenger was dragged off

"This will never happen again on a United Airlines flight", Munoz said, apologizing to the passenger, David Dao, his family, passengers on that flight and United's customers and employees.

Munoz continued: "The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment".

Dr Dao is receiving treatment in a Chicago hospital. Dao was not there.

Airlines do have legal protection if they act in a reasonable way when refusing to transport a passenger that is a threat to himself or other passengers, Harakas said. Powell said a third officer stepped in and grabbed Dr. Dao when he refused to give up his seat.

The flight was said to have become overbooked as the original aircraft scheduled to make the flight had some mechanical issues, so was replaced with a smaller plane with fewer first class seats. "No one should ever be mistreated this way", Munoz said.

"We are not going to put a law enforcement official to. remove a booked, paid, seated passenger", Munoz told "Good Morning America".

Not allowing overbooking and bumping would also make it more hard for airlines to recover from problems such as storms or computer outages, which lead to canceled flights and the need to rebook passengers.

In its statement, United insisted again that CEO Oscar Munoz and the airline called Dao numerous times to apologize. Munoz himself said on Wednesday that he had left a message for Dao.

Powell said he does not accept his apology. But the attorney questioned its sincerity, suggesting United acted because it was taking a PR "beating". He added that he expects Dao would be able to secure a settlement. He said Dao is not at fault, a change in tune from his initial comments on the matter. "He has raised with my mother 5 great children who have gone on to do great things", she said. He said Dao is not at fault.

Alderman Ed Burke played cellphone video of the Sunday incident that has been seen worldwide, as well as other videos he said were of people being removed from United flights.

That's when three Aviation Department police officers boarded the plane.

Flight 3411 on Sunday night from Chicago to Louisville, Kentucky, was sold out and passengers were in their seats when the airline said it needed to find room for four crew members who were commuting to their next assignment, a United Express flight in Louisville.

"That is not who our family at United (Airlines) is", he said.

  • Zachary Reyes