United Chairman Apologizes Over Passenger's Being Dragged From Flight

The board support follows some calls for Munoz to resign after a slow response to a video of the forced removal of David Dao from United flight 3411 operated by Republic Airlines at Chicago O'Hare International airport on 9 April.

Dao suffered a broken nose and concussion during the incident and spent several days in the hospital, his attorney Thomas Demetrio said Thursday. "It's generally cheaper for an airline to proactively ask people to give up their seats because the compensation is usually less".

It's no surprise airlines would want to beef up the incentives for customers they need to bump from flights.

He promised to review the airline's policies to make sure something like that never happens again, and said United will no longer use police to remove bumped passengers.

The bill also would allow passengers to sue airlines for unfair and deceptive practices such as tarmac delays, undisclosed fees, price gouging, chronically late flights, or health and safety risks. Passengers said the offers stopped at $800. The denied boarding compensation is essentially a payment for your inconvenience.

But that happened to a fellow minding his own business Sunday as he awaited United 3411 to depart from O'Hare, because the airline chose to let passengers on the plane before it realized that it needed four more seats. Two officers tried to reason with the man before a third came aboard and pointed at the man "basically saying, 'Sir, you have to get off the plane, '" said Tyler Bridges, a passenger whose wife, Audra D. Bridges, posted a video on Facebook.

Overselling flights is a fact of life in the airline business.

Global outrage was provoked when footage surfaced of a Chinese-American doctor being violently manhandled off an overbooked United Airlines flight, leaving him bloodied.

In an unrelated incident, a United passenger complained that a scorpion stung him during a flight from Texas, also on Sunday.

Timothy Ravich, an aviation law professor at the University of Central Florida, told us passenger rights are still limited by laws, regulations and policies.

The flight was technically operated and staffed by the regional carrier Republic Airlines, which operates flights for United under the brand United Express.

Now, before you write us angry letters, let us reiterate that we're not judging whether a policy is fair or was applied or enforced correctly. The flight was full but not overbooked.

As a result, it had the lowest rate among the largest USA airlines of bumping people off flights against their will — something that is legal but alienates customers and requires the airline to pay compensation of up to $1,350 per person. "I thought it was staged", he said.

  • Zachary Reyes