I was on United flight 3411

By "these customers" did he mean the other passengers on the plane who were witnesses to the heinous act, passengers who are inconvenienced due to flights overbooking or the man who was forcibly removed?

The airline issued an apology over the incident and said it would refund the ticket costs of all passengers on Sunday's flight.

Dao then reaffirmed he would not get up from his seat.

Several videos of the indecent have resulted in a public outcry against United and Chicago airport security, who says they have placed the officer in question on leave pending an internal investigation. He promised that the incident would "never happen again on a United Airlines flight".

It was the CEO's first on-camera interview since the video went viral.

Now, Emirates have taken a fresh dig at United Airlines CEO Oscar Munoz, referencing a comment he made about the rival airline earlier this month. He called it "an upsetting event" and said that his airline was reaching out to the passenger and looking to "resolve the situation". "This can never - will never - happen again".

His attorneys, along with some of his family members, are scheduled to talk to reporters Thursday. "To remove a booked, paid, seated passenger - we can't do that". The 69-year-old father of four is a doctor who reportedly refused to get off the overbooked flight when he was randomly selected because he had patients to see Monday morning.

"No one should ever be mistreated this way", Munoz said. That is not who our family at United is, and you saw us at a bad moment. The airline released at THIRD statement on Tuesday taking full responsibility for the incident.

The video, which can be viewed at The Huffington Post, was taken by a fellow passenger identified as Joyce Cummings and shows Dao telling the security officer that he will not leave the plane.

Munoz is scrambling to contain the damage to the carrier's reputation and vowed to reassess policies for seeking volunteers to give up their seats, for handling oversold flights and for partnering with airport authorities. "I don't think our police department should be cooperating with that".

Other passengers on Flight 3411 are heard saying, "Please, my God", "What are you doing?"

  • Larry Hoffman