Delta Air Lines to offer $10K for bumping
- Author: Joanne Flowers Apr 16, 2017,
Apr 16, 2017, 2:10
In an internal memo obtained Friday by The Associated Press, Delta Air Lines said gate agents can offer up to $2,000, up from a previous maximum of $800, and supervisors can offer up to $9,950, up from $1,350.
Delta denied boarding to 131,603 passengers in 2016, but 99 percent volunteered to give up their seat in exchange for compensation. Delta's changes mean that the airline can pay out more to avoid having to bump anyone involuntarily, but the carrier won't necessarily dish out bigger vouchers in all overbooked flight situations.
It's no surprise airlines would want to beef up the incentives for customers they need to bump from flights.
A man on board a United flight from Houston to Calgary, Alberta on Sunday, said a scorpion dropped on his head from an overhead storage bin and stung him under his fingernail, according the United and media reports.
United initially said that Dao's flight, from Chicago's O'Hare International Airport to Louisville, Kentucky, was overbooked, and its staff picked passengers to be bumped.
Video of the incident went viral.
Other airlines have not said whether they would increase their compensation limits to displaced passengers.
Demetrio said the 69-yearold, who fled war-torn Saigon in the 1970s before settling in the United States, is still shaken after his release from hospital on Wednesday.
Airlines involuntarily bumped 40,629 passengers in 2016, according to U.S. Department of Transportation statistics.
"No one should ever be mistreated this way", United CEO Oscar Munoz said in a statement earlier this week, his most contrite apology yet as details emerged about the incident. A United spokeswoman said the company is reviewing its policies, including around compensation, and any changes will be announced by April 30.
Delta has one of the lowest rates of passengers involuntary denied boarding in the industry, at 0.10 per 10,000 passengers past year, according to the Airline Quality Rating.
United is reportedly compensating every passenger on that flight the cost of their ticket.
At first, the airline asked for volunteers, offering $400 and then when that did not work, $800 per passenger to relinquish a seat.
The almost five-figure compensation plan at Delta sounds generous, but tickets occasionally get that pricey.