United Airlines boss will not resign after passenger dragged off plane

In more bad news for the airline, another video has surfaced, this one filmed shortly before the passenger was dragged off the plane.

The chief executive of United Airlines has said the carrier will no longer ask police to remove passengers from full flights after the uproar over a man who was dragged off a plane by airport officers in Chicago. He has promised to review the airline's passenger-removal policy.

The airline has offered multiple excuses and apologies regarding the incident, saying they had asked four volunteers to give up their seats on the plane to make way for four United employees who needed to make it to Louisville to work another flight.

"Anyone who saw that video had the same reaction: This was completely unacceptable at every level", Emanuel said.

Munoz vowed Tuesday to "fix what's broken so this never happens again".

United Continental Holdings Inc. will compensate all passengers for the cost of the flight in which a man was forcibly removed by security officers. They picked four people at random but a passenger in his late 60s, refused.

The incident occurred at Chicago O'Hare airport on 9 April, during the boarding of United Express flight 3411 - operated by Republic Airlines, and bound for Louisville International airport.

In the ABC interview, Munoz apologised profusely to Dao, his family, passengers and United customers.

Video shot by passengers showing the Dao's bloodied face went viral on social media, prompting a storm of protest.

Dao told WLKY, a local Kentucky station, on Tuesday that he was still being treated at a Chicago hospital for injuries he suffered.

The passenger, David Dao of Elizabethtown, Kentucky, is a 69-year-old doctor who is now undergoing treatment for his injuries, ABC reported.

Munoz said the feelings of embarrassment were "palpable" with him and his United colleagues.

A spokeswoman for Dao's attorneys told BuzzFeed News it was "premature" to discuss anything about a potential lawsuit, but added that his lawyers would talk about the case during a news conference scheduled for Thursday morning.

The attorneys want cockpit voice recordings, passenger and employee and crew lists, incident reports and the city Aviation Department's personnel reports for the police who removed Dao from the plane.

  • Zachary Reyes