Lawyer: Dragged passenger will need reconstructive surgery

Delta Air Lines Inc increased the payouts its airport agents can offer passengers on overbooked flights to US$2,000 (RM8,828) from US$800, according to a memo seen by Bloomberg.

United Airlines said it is changing its policy on booking its own flight crews onto its planes after a man was dragged off an overbooked flight to make way for a United employee on Sunday, video of which went viral and made the airline the target of global criticism and ridicule.

The Boarding Area travel blog reported the information on Friday morning, citing an "internal source".

In an unrelated incident, a United passenger complained that a scorpion stung him during a flight from Texas, also on Sunday.

Similar to the US incident, in which passengers refused compensation to allow for United personnel to board the flight, a Jet Airways Mumbai-Bhopal flight was delayed by 90 minutes as a group of 80 passengers refused to let the aircraft fly as some of them were not allowed to board the overbooked flight, the report said.

Clearly, the rest of the airline industry closely watched the United fiasco unfold. And now Delta seems to be reacting to the situation by taking steps to help it significantly decrease the odds it would have to bump passengers off flights against their will.

The guests refused to accept the airline's offer of compensation or re-accommodation on alternative flights and proceeded to hold the flight, it added. There's no guarantee that this will be the case. Seriously. The airline, which is already in hot water over their violent treatment of a passenger (causing a furious backlash and unbelievable drop in value), just continues to provide their customers with truly nightmarish situations - this time with an actual stinging scorpion. "It's generally cheaper for an airline to proactively ask people to give up their seats because the compensation is usually less".

Demetrio said the video showed an extraordinary instance of something that happens too routinely: Airlines overbooking flights then bumping paying customers.

JetBlue also had a high rate of involuntary bumping, even though it doesn't overbook flights. "I suspect they haven't reached out to me because they reached out to him, and he probably doesn't know what the heck they are talking about because he slept through the whole thing", he said.

  • Zachary Reyes