Airlines are reviewing policies to compensate customers bumped from flights
- Author: Zachary Reyes Apr 15, 2017,
Apr 15, 2017, 22:55
United Airlines has confirmed that on the same day a doctor was dragged off a plane in Chicago, a scorpion fell from an overhead bin and stung a Canadian man on a United flight from Houston to Calgary.
For Dao, who came to the US after fleeing Vietnam by boat in 1975 when Saigon fell, being dragged off the plane "was more horrifying and harrowing than what he experienced in leaving Vietnam", Demetrio said.
When flights are overbooked, the airlines generally conduct auctions to get passengers to give up their seats voluntarily.
United had selected Dao and three other passengers at random for removal from the plane after unsuccessfully offering the vouchers and a hotel stay to customers willing to give up their seats.
The U.S. Department of Transportation announced Tuesday that it is reviewing Sunday's events to see if United violated rules on overselling flights.
The Delta memo said gate agents are permitted to offer as much as $2,000 in compensation, up from $800, while supervisors are allowed to offer up to $9,950, up from $1,350.
The flight was technically operated and staffed by the regional carrier Republic Airlines, which operates flights for United under the brand United Express.
Delta has also been recovering from problems with its systems and the weather-related cancellation of about 4,000 flights. Industry officials say that it is necessary because some passengers don't show up, and that overbooking keeps fares down by reducing the number of empty seats. But still, experts say the situation may have been avoided had crew members offered more money to the booted passenger.
Around 50,000 airline passengers a year are bumped off British flights, many of which have been deliberately overbooked, according to the aviation watchdog.
Linda Bell said United reached out to her husband Wednesday to apologize and to offer compensation for the incident. Munoz has said he has no plans to resign.
While United is modifying its policy when it comes to booking its own crew, it didn't say if the policy of overbooking flights will be changed.
The passenger had refused to accept United's offer of $800 in compensation for his seat.
The latest Airline Quality Rating numbers were released Monday, right as United was in the middle of a public relations meltdown over the issue.
The almost five-figure compensation plan at Delta sounds generous, but tickets occasionally get that pricey.