United passenger pulled off flight files lawsuit

"There's no doubt that airlines have become emboldened", said Masse.

Chicago's aviation officers are not part of the regular police force, unlike in many other big cities.

Online video of airport security officers on Sunday dragging Dao off a packed flight sparked worldwide outrage. However, Chicago Department of Aviation policy calls for its officers to not board planes to handle customer service issues, Deputy Commissioner of Security Jeff Redding said.

No passengers on the plane have mentioned that Dao did anything but refuse to leave the plane when he was ordered to do so. But the agreement doesn't sign away the right to sue if the airline treats a passenger in a manner that breaches the law. Zalewski also said that he is not sure if the officers have the authority to make arrests or if they are authorized only to write tickets. We can not stress enough that we remain steadfast in our commitment to make this right. After what happened, Dao "has no interest in ever seeing an airplane" and will probably be driven to Kentucky, Demetrio said.

"I was hired to make United better and we've been doing that and that's what I'll continue to do", Munoz said, when asked about calls for his resignation as leader of the embattled airline on the ABC show "Good Morning America".

Quinn said that under the passenger contract, removing Dao from the plane while it was still at the gate was no different from denying him boarding.

(3) The Respondents include the City of Chicago, a municipal corporation, which operated Chicago O'Hare International Airport, and United Airlines, a corporation, who owned and operated Flight No. 3411.

The attorney further said that Dao had conveyed to him that "being dragged down the aisle was more horrifying and harrowing than what he experienced in Vietnam" when he was on a boat after the 1975 fall of Saigon.

Among Dao's injuries from the incident are a broken nose, concussion and broken teeth.

Munoz called the incident a "system failure" and said United would reassess its procedures for seeking volunteers to give up their seats when a flight is full.

One of Dao's five children, Crystal Pepper, said the family was "horrified, shocked and sickened" to learn and see what happened. She said seeing her father removed from the Sunday flight was "exacerbated" by the fact it was caught on video and widely distributed.

"For a long time airlines, United in particular, have bullied us", Thomas Demetrio told reporters at a press conference in Chicago.

The daughter of a man who was forcibly removed from a United Express flight is expected to join her father's attorneys at a Chicago news conference.

Dao spent several days in the hospital after the April 9 incident, and was released late last night, according to his lawyers.

The petition demanded that United Airlines and the City of Chicago preserve all cockpit voice recordings, surveillance videos, passenger and crew lists and other related evidence.

Video of the Kentucky physician being pulled from his seat after he refused to leave the full plane has been viewed by people around the world.

  • Leroy Wright


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