United to compensate people on flight when man dragged off

United Airlines CEO Oscar Munoz says a forceful removal of a passenger will never happen on his airline again.

The United Airlines flight that drew worldwide attention after a passenger was dragged from his seat and off the plane was not overbooked, the airline said Tuesday. United was trying to make room for four employees of a partner airline, meaning four people had to get off.

By Tuesday, United Airlines CEO Oscar Munoz was on his third statement about the incident.

Facing severe backlash on the internet and worldwide condemnation over the mishandling of the Asian doctor, the company CEO Oscar Munoz released a statement apologizing to have to accommodate customers.

The tone of Munoz's new statement was different from a previous one in which he called the incident upsetting and apologized "for having to re-accommodate these customers".

Munoz's latest declarations come just days after he faced criticism for an initial email to employees in which he faulted Dao for being "disruptive and belligerent". "I have committed to our customers and our employees that we are going to fix what's broken so this never happens again". Dao declined because he needed to see patients Monday morning, other passengers said.

"To remove a booked, fully paid passenger, you can't do that", he added.

United's explanation "has been unsatisfactory, and appears to underestimate the public anger about this incident", four senators wrote in letters on Tuesday to Mr Munoz and Ms Ginger Evans, commissioner of the Chicago Department of Aviation.

Dao was selected by the airline to give up his seat but refused, leading to the actions by the three officers.

"I don't think we need to have additional legislation to try to control how the airlines run their business in this space", Bastian said.

United is now reviewing its policies for handling "oversold situations". No one should ever be mistreated this way.

At first, the airline asked for volunteers, offering $400 and then when that did not work, $800 per passenger to relinquish a seat. "According to Tripadvisor, the world's largest travel site, not only are we a real airline, we are the best airline". Dao was the only passenger who did not agree to leave after being chosen.

Dr David Dao, 69, was seen being manhandled and covered in blood in an online video that has now been viewed hundreds of millions of times.

According to the website, airlines set their own "boarding priorities" - which is the order they will bump different categories of passengers in an oversale situation.

In the last two days after Sunday's incident went viral, may airlines have taken a shot at the US carrier.

"Everybody who flies commercial knows United is terrible", he said.

  • Leroy Wright