United Airlines to refund all passengers on infamous flight
- Author: Zachary Reyes Apr 13, 2017,
Apr 13, 2017, 11:02
The flight was loaded and preparing to leave Chicago's O'Hare International Airport on Sunday when the man was dragged off.
Initially, one officer was placed on leave Monday following the removal of 69-year-old Dr. David Dao from United Airlines Flight 3411, which was scheduled to fly from Chicago to Louisville, Ky., on Sunday. "This can never - will never - happen again".
Dao is heard to say he will "make a lawsuit against United Airlines" and adamantly refuses to give up his seat.
"Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard". The Louisville, Kentucky-bound flight attracted global attention earlier this week when crew members called law enforcement to remove a ticketed passenger from the aircraft to make room for United employees.
"We're not going to put a law enforcement official.to remove a booked, paid, seated passenger", United Continental Holdings Chief Executive Officer Oscar Munoz told ABC News on Wednesday morning. More importantly, however, it only made that offer after passengers had already taken their seats on the plane.
Dao remains hospitalized following the incident.
One officer involved in Sunday's incident is now on paid leave while the city's Department of Aviation, which operates O'Hare International, investigates.
The attorneys want cockpit voice recordings, passenger and employee and crew lists, incident reports and the city Aviation Department's personnel reports for the police who removed Dao from the plane. "No one should ever be mistreated this way", said Munoz in the Tuesday statement.
After the video first emerged, he said the airline was reaching out to the man to "resolve this situation".
His legal team plans to hold a news conference tomorrow to discuss the matter with reporters.
The department said it is continuing its investigation.
A clearly angry Dr Dao says the officer can drag him from the flight, and that he'd rather go to jail.
The Chicago Department of Aviation told ABC that the officer's action were "not in keeping with the standard operating procedure".
But if the passenger posed no threat and was not being disruptive, officers nearly certainly could have tried an approach other than dragging him out of his seat and down the aisle, including simply telling the airline to resolve the situation itself, experts said.
"You saw us at a bad moment", he said.