National Public Safety Telecommunicators Week

For Michigan, 911 call centers represent the central hub for dispatching all manner of emergency services, including police, fire or EMS.

Kudrick Jr. said their role is far more important than simply answering the phone.

Each year, the public safety dispatchers and supervisors at the Ventura County Sheriff's Office handle more than 355,000 telephone calls, including 102,000 9-1-1 calls.

When you call 9-1-1, the first line of communication is your local dispatcher.

It's National Public Safety Telecommunicators Week and 8News got an inside look at Petersburg's public safety dispatch operations.

"They work around the clock, holidays, birthdays, and often miss family functions and school activities to ensure that emergency assistance is provided when requested", he said.

Public safety dispatchers must undergo a rigorous testing and background process before being hired.

Investigators said they are in phase two of the blast cleanup. The dispatcher has to keep his cool and get as much information as possible. These dedicated individuals dispatch Kannapolis police officers, fire suppression units, medical units, and coordinate with surrounding agencies for other law enforcement, fire services and emergency medical services.

He added that, although dispatchers aren't out in the communities and, therefore, aren't as visible as police officers or firefighters, they do an indispensable job.

"So as you see, they are more than just 'dispatchers, ' " Kudrick said.

"Our communications personnel work behind the scenes and are sometimes overlooked and underappreciated", says Kannapolis Police Chief Woody Chavis. Get breaking KHTS Santa Clarita News Alerts delivered right to your inbox.

  • Larry Hoffman