Dao goes to court; wants United to save video, records from plane

United has faced backlash after a video went viral Monday showing police officers forcibly removing Dao from the flight traveling from Chicago to Louisville, with customers threatening to boycott the company.

Earlier in the day, United Airlines CEO Oscar Munoz told ABC's Good Morning America that the company would never again use law enforcement officers when it decides to to remove passengers from a flight.

"We're not going to put a law enforcement official.to remove a booked, paid, seated passenger", United Continental Holdings Inc CEO Oscar Munoz said on Wednesday. The airline offered $800 for passengers to give up their seats, but none of them took the offer.

Meanwhile, details emerged about the passenger, who was identified as 69-year-old Kentucky physician David Dao. Dao and Munoz had not spoken as of 11 a.m. WATCH: MUNOZ INTERVIEW WITH ABC NEWSMunoz said the incident was the result of a system failure. "And this can never, will never, happen again on a United Airlines flight". I can't be delayed, ' said Tyler Bridges, a passenger on the flight.

"The Chicago Department of Aviation continues reviewing the details surrounding the incident", said Aviation Department spokeswoman Karen Pride.

Several passengers on United flight 3411 from Chicago O'Hare International Airport to Louisville, Kentucky, captured video as a man was dragged off the plane by authorities after he apparently refused to leave from an overbooked flight.

A spokesperson for the airline did not say whether passengers would be compensated with credits for a future flight.

The protocol of United Airlines in effect regarding the removal of passengers from commercial flights. "That is not who our family at United (Airlines) is", he said.

By Tuesday afternoon, nearly two days after the Sunday evening events, Munoz issued another apology. No one volunteered. United chose to select people at random.

Phyllis Brown told CNN is cutting up his United MileagePlus Card after Delta booted a man off an overbooked flight.

Then in a memo to staff, Munoz defended his staff's actions in dealing with a "disruptive and belligerent" passenger.

"The family of Dr Dao wants the world to know that they are very appreciative of the outpouring of prayers, concern and support they have received", the family's attorney, Stephen Golan, said. And you saw us at a bad moment.

To say United Airlines is having a week from hell would be an understatement.

  • Leroy Wright